Frequently asked questions
What are Neal’s Garage’s hours?
Neal’s Garage is open Monday to Friday, 8:00 AM to 5:30 PM. The shop is closed on Saturday and Sunday.
Where is Neal’s Garage?
At 1907 West Markham Avenue, Durham, NC 27705, right off Ninth Street and close to Duke University.
How long has Neal’s Garage been in business?
Since 1950. Neal’s Garage has served Durham, NC for more than 75 years.
Are your mechanics ASE certified?
Yes. Neal’s Garage’s technicians are ASE certified and the shop is recognized as an ASE Blue Seal of Excellence business.
Does Neal’s Garage offer a student discount?
Yes. Students of Duke University, UNC-Chapel Hill and NC State get 10% off at Neal’s Garage.
Can Neal’s Garage service your car without voiding the warranty?
Yes. The law lets you choose where routine maintenance is done without affecting your new-car warranty, so Neal’s Garage can handle your car’s scheduled service. Warranty-covered repairs and recalls are still done by the dealer.
Does Neal’s Garage work on hybrid and electric vehicles?
Yes. Neal’s Garage was the first shop in Durham, NC with EV charging and is certified in EV maintenance and repair. Our technicians also attend specialized hybrid classes, and we service the Toyota Prius and other hybrids.
What services are free at Neal’s Garage?
Wheel alignment testing, battery testing, tire inspection and brake inspection are free, and every service visit includes a free multi-point inspection of more than 25 components.
How much is an oil change?
Neal’s Garage offers a Good oil change for $34.99, a Better oil change for $62.98 and a Best oil change for $89.99, as published on our Lifetime Protection Plan page. Call 919-286-1167 to confirm the price for your vehicle.
Do you offer loaner cars?
Yes. Complimentary loaner cars are available while your car is in for repair.
What if my car breaks down after hours?
Towing to Neal’s Garage is available 24/7 through our partners Lee’s Towing (919-382-5583) and Dave’s Tow-Away Inc (919-544-7152).
What is the Lifetime Protection Plan?
A plan starting at $99.95 that covers the lubricated parts of the engine, brakes, power steering, coolant and fuel systems — up to $4,000 of repair coverage for cars enrolled at 0–36,000 miles.
